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Abstract Futuristic Background

Resume

Personal Profile

As a first generation college student, I strive to create a unique and inclusive space where everyone can be heard and feel welcomed. My background in Psychology alongside my professional experience, keep me curious and always wanting to create better experiences. I aim to be the voice of the user in product development.

 

I help organizations have a user-centric approach when creating products and experiences for people. Through my work, I enable organizations to better understand user behavior and limitations of their products while creating unique experiences for their user base.

Experience

July 2022 - Present

UX Research Coordinator

July 2022–October 2022

UX Research Consultant

May 2022–July 2022

Student UX Researcher

Qualtrics

Qualtrics Mentee

January 2021–April 2021

University of Southern California

PlayYourCourt

Xbox | Microsoft

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May 2016-July 2022

Accountant

Costco Wholesale

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  •  Coordinate with developers and stakeholders to ensure the planning and execution of research studies is successful.

  • Conduct Inclusive Design Workshops with disability advisors and developers as part of the Accessibility team.

  •  Conduct Expert reviews with disability advisors to gather data on how they observe or use a particular product.

  • Moderate and observe remote and on-site benchmark, playtest, dial-testing, user interviews, and usability studies to ensure quality data collection and instruct participants throughout the study session.

  • Review and analyze qualitative and quantitative data collected from studies, ensuring error-free data is delivered.

  • Manage participant recruitment and scheduling through the User Interviews platform.

  • Design and analyze surveys via Alchemer for Benchmarking studies and Playtests.

  • Translating research findings into “white papers” for internal research team usage.

  • Lead full end-to-end research process: Plan and execute a multifaceted recruitment strategy on social media and tennis clubs.

  • Developed strategic in-depth-Interview discussion guide and conducted 20 interviews to understand user experiences and needs.

  • Lead presentation on finding of UX research, sharing insights on what users look for in online communities and outlined pain points encountered on PYC with actionable recommendations to enhance user experience on the platform.

  • Drive website and app design strategy by presenting findings and recommendations to the CEO and UX design team.

  • Developed a usability moderator guide with curated tasks to examine user frustrations and find solutions to enhance user experience on mobile application.

  • Recruited 19 qualified participants via through social media.

  • Moderated usability sessions to analyze pain points and observe user behavior.

  • Presented insights and recommendations to Senior UX Researcher and stakeholders to communicate concepts and findings.

  • Mentee for an EX-technology consultant, acquired knowledge in interworking’s of Qualtrics.

  • Attained professional development and actionable career plans; acquired knowledge in the STAR framework and how to conduct OKRs.

  • Interviewed with multiple managers within Qualtrics to perceive company culture and foster a network of employees for further development within the organization.

  • Calculated final payments for Costco’s 250,000 employees: acted as direct payroll clerk to all 4,500 corporate employees. 

  • Produced an enjoyable experience with Costco’s 250,000 employees, whilst helping resolve banking issues.

  • Resolved escalated issues daily across Costco’s 558 US based warehouses utilizing analytical skills to determine best course of action.

Education

2021- December 2022

University of Southern California

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2017- May 2021

California State University: San Bernardino

Master of Science:

Applied Psychology:

Consumer Psychology

Bachelor of Arts:

Organizational and Industrial Psychology

Concentration: Consumer Psychology and Organizational Psychology
Related Experience: Qualitative (ethnographies and usability testing) and Quantitative (SPSS and survey design) research projects and marketing plan creation for two corporate clients. Analyzing data from 1,000 participants, the resulting report determined actionable methods for improvement of employee satisfaction. Usability testing with 19 participants was conducted on a mobile app and findings were presented to stakeholders within the organization.

Concentration: Industrial Organizational Psychology

Related Experience: Quantitative research projects conducted in better understanding human behavior in the workplace. Resulted in understanding factors of worker satisfaction within an organizational setting. Understanding how to explain data and create research papers / reports. 

Skills &
 Certifications

Tools

Skills

Certifications

  • User Interviews

  • Alchemer

  • Qualtrics Survey Design

  • Survey Monkey

  • Python

  • SPSS

  • Usability Testing

  • Playtest

  • Benchmark Testing

  • In-Depth-Interviews (IDIs)

  • User Personas, Customer Journey Maps

  • Data Analysis / Psychometrics

  • Qualtrics Survey Design

  • CardSorting

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